Dear customer,
I hope this email finds you well. I'm writing to apologize for the inconvenience you've experienced with our product. Your satisfaction is our highest priority, and I assure you that we are committed to resolving the issue you're facing.
To assist you effectively, I kindly request that you provide a video demonstrating the issue with the product. This will enable our technical team to understand the problem better and provide a prompt and accurate solution.
You can upload the video and send it to us via email attachment or any other method that's convenient for you.
Again, I apologize for any inconvenience you've experienced, and I appreciate your patience as we work to resolve this issue. Please feel free to reach out if you have any other concerns or questions in the meantime.
Thank you for your understanding and cooperation.
Best regards,
Cool Gadget